At Exo, we aim to provide fast and reliable shipping across Pakistan. This Shipping Policy outlines how we process and deliver your orders. Please review the following details to understand our shipping procedures.
1. Shipping Destinations
Exo only ships to addresses within Pakistan.
2. Processing Time
- Order Processing:
All orders are processed within 3 business days (excluding weekends and public holidays). Orders placed after 6pm will be processed on the next business day. - Shipping Notifications:
Once your order has been processed and shipped, you will receive a confirmation email with tracking details so you can monitor the delivery of your package.
3. Shipping Methods & Delivery Times
We offer the following shipping options within Pakistan:
- Standard Shipping:
Delivery within 2-3 business days to most locations in Pakistan.
Note: Delivery times are estimates and may vary depending on your location, carrier delays, or other unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated based on the destination, weight, and size of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
- Free Shipping:
We offer free standard shipping on orders over 15,000, applicable to all locations within Pakistan.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. Please allow 12 Hours for the tracking information to become active.
6. Delivery Issues
- Incorrect Shipping Information:
Please ensure that your shipping address is correct at the time of placing your order. Exo is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. - Lost or Stolen Packages:
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier for assistance. Unfortunately, Exo is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. - Damaged Packages:
If your package arrives damaged, please contact us at 03073333096 within 2 days of delivery. We may request photos of the damage to assist with a replacement or claim.
7. Shipping Restrictions
Certain products may have shipping restrictions depending on the destination within Pakistan. This may include oversized items, restricted items, or items that are difficult to ship to certain remote areas. If an order contains restricted items, we will contact you to make alternative arrangements.
8. Delays
While we strive to ensure timely delivery, Exo is not responsible for delays caused by events outside of our control, such as natural disasters, weather conditions, carrier delays, or other unforeseen circumstances. If your order is delayed, we will do our best to keep you informed and assist with any questions.
9. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:
Exo Brand
Email: exopak19673@gmail.com
Phone: 03073333096
Address: Plaza No # 4, Street 1, A Block Sector A Phase 5 D.H.A, Lahore, Punjab 54600.
