At Exo, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a simple return and refund process. Please review the following policies to ensure a smooth experience.
1. Returns
We accept returns of items purchased from Exo under the following conditions:
- Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase (receipt or order number) must be provided. - Return Window:
You have 5 days from the date of delivery to return your purchase. If this period has passed, we may not be able to offer a refund or exchange. - Non-Returnable Items:
Certain products may be exempt from returns, including:
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at exopak196773@gmail.com or 03073333096 with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to send your item back.
- Once your return is approved, please ship the item to the following address: Exo
Plaza No # 4, Street 1, A Block Sector A Phase 5 D.H.A, Lahore, Punjab 54600.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, the following refund process will apply:
- Method of Refund:
Refunds will be issued using the original payment method (e.g., Debit Card, Cash on Delivery) used for the purchase. Depending on your payment provider, it may take several business days for the refund to reflect in your account. - Partial Refunds:
In some cases, partial refunds may be granted for items that are returned in damaged or incomplete condition, or items returned after the return window has expired (if accepted). - Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from the refund amount, except in cases where the return is due to our error.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us to arrange an exchange. Items eligible for exchange must meet the same conditions as returns (unused, in original packaging, and within the return window).
- Exchange Process:
Once your return is received and inspected, we will process the exchange and ship the new item to you. If the new item has a different price, we will either issue a partial refund or request additional payment.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 5 of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
- Proof of Damage:
We may request photographs or other proof of the damage or defect to process your request.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank or payment provider to confirm if the refund is pending.
- Contact your credit card company, as processing times may vary.
- If you’ve done the above steps and still have not received your refund, contact us at exopak19673@gmail.com or 03073333096.
7. Contact Us
If you have any questions about our Return and Refund Policy, or if you need assistance with your return or exchange, please contact us:
Exo
Email: exopak19673@gmail.com
Phone: 03073333096
Address: Plaza No # 4, Street 1, A Block Sector A Phase 5 D.H.A, Lahore, Punjab 54600.
